Online Support Channels
Issued: July 2026 • Version 1.0
To support customers and students promptly throughout the process of researching, enrolling, and studying, the Company operates the following online support channels:
1. Support channels
- Hotline: : (+84) 349 635 168 (Monday - Saturday, 9:00 – 18:00);
- Email: consultant.training@khitamtherapy.com / wellness.care@khitamtherapy.com;
- Contact form / live chat on the website: https://thekhitamtherapyschool.com;
- Official fanpage: facebook.com/thekhitamtherapyschool - responses during working hours;
- Zalo OA: VN health technology Khi Tam JSC / 37883551859312382 - message support during working hours;
- LMS technical support: via the technical support email tech@khitamtherapy.com or the Support section in the student account.
2. Response time commitments
- Course consultation requests: response within 04 working hours;
- Technical issues affecting learning (unable to log in, video errors): resolved within 24 working hours;
- Payment and invoice requests: response within 24 working hours;
- Feedback and complaints: per the timeframes in the document “Procedure for Receiving and Resolving Feedback, Requests and Complaints”.
3. Booking a 1:1 consultation
Customers seeking in-depth advice on learning pathways or therapy services may book a 1:1 consultation via the hotline or the online booking system published on the website.
4. Service improvement feedback
All feedback on service quality and learning experience may be sent to wellness.care@khitamtherapy.com. We value and acknowledge every contribution from our student community.
This policy takes effect from the date of publication on the website and may be updated or amended to reflect actual operations and legal requirements. The latest version is always publicly available at https://thekhitamtherapyschool.com. Your continued use of the services after a policy update constitutes acceptance of the amended contents.
